Shipping & Returns

SHIPPING METHODS & COSTS

  • Free Ground Shipping
  • Expedited shipping will be charged at checkout.
  1. If you purchase before noon PST your package will ship same day from our warehouse in California.
  2. You will be able to track your package from our warehouse to delivery.
  3. Your package will be shipped Fedex Smart Post and ground shipping can take 5 to 7 business days

LTHJKT.com currently ships to all 50 United States, APO/FPO/DPO addresses, P.O. boxes and select U.S. Territories (American Samoa, Guam, Puerto Rico and U.S. Virgin Islands).

We ship to international addresses, no free shipping and customer is responsible for all taxes and duties

* We are able to ship orders to APO/FPO/DPO addresses, P.O. boxes and U.S. Territories via FedEx SmartPost only. 

Orders are processed pending item availability and payment verification. We will contact you via email if there are any issues with your order.

REFUSAL OF DELIVERY

If you refuse delivery of an order, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

ORDER AND SHIPPING CONFIRMATION EMAILS

You will receive an order confirmation email once your order has been submitted into our system. Once your order has shipped, we will send you an email confirmation that will include the tracking number for your package.

You may receive several shipments in order to complete the fulfillment of your order and will receive a shipping confirmation email for all items as they are shipped.

ITEM AVAILABILITY AND PRE-ORDER

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.

Your credit card account will be charged as your items are shipped.

Pre-order items will be processed, charged, and shipped as they become available. Pre-order shipping dates are for estimation purposes only; items may ship before or after the estimated shipping date.

RETURN POLICY

All purchases may be returned within 15 days. The items must be unworn, unwashed, and undamaged. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Additional non-returnable items:

Gift cards

  • To complete your return, we require a receipt or proof of purchase.
  • There are certain situations where only partial refunds are granted (if applicable)
  • Any item not in its original condition or is damaged for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet.

  1. First check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@lthjkt.com

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items CAN NOT be refunded.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@lthjkt.com for a return authorization.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

To return your product please email customerservice@lthjkt.com to get your return authorization number and address to ship your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.