How do I check the status of my orders?
You will receive an order confirmation email after your order has been placed and you will receive a shipping confirmation email once your order has been shipped.
Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.
You can check the status of your LTH JKT order by logging into your account.
Can I cancel or change my order?
Orders cannot be modified or cancelled once they have been placed, so please review your order carefully before placing it.
Why are there multiple charges on my credit card?
Orders may be split into multiple shipments and we only bill for items when they are shipped. The total of these smaller shipments should add up to the original order amount.
Can I place an order over the phone?
No, not at this time.
What if I have a problem with my LTH JKT product?
If you have a problem with your product, please email us at firstname.lastname@example.org
Returns & Exchanges
How do I return an item?
Email us at email@example.com. Make sure to include any relevant details like an order number (if applicable), photos, or anything else that will help us answer your question.
- your return credit will be placed on the original form of payment and will appear on your next statement (generally 10-14 days depending on your bank).
- At this time all International sales are final
What is the return policy for the LTH JKT?
LTH JKT accepts returns received within 15 days from the date of receipt on items that are unused, unworn and have their original tags attached. Please allow 4 days for shipping from when we receive your item in our warehouse.
Final Sale items are not eligible for return.
Email us at firstname.lastname@example.org. Make sure to include any relevant details like an order number, new size or anything else that will help us with your request.
Free ground shipping within the USA.
DOES LHT JKT SHIP OUTSIDE OF THE UNITED STATES?
LHT JKT currently ships to all 50 United States, APO/FPO/DPO addresses, P.O. boxes and select U.S. Territories (American Samoa, Guam, Puerto Rico and U.S. Virgin Islands).
We are able to ship orders to international addresses; the customer will be responsible for all freight, duties & handling fees.
DOES LTHJKT.COM DELIVER ON SATURDAYS?
No Saturday deliveries at this time.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept American Express, Master Card and Visa.
DOES LTHJKT.COM CHARGE SALES TAX?
In accordance with individual state regulations, sales tax is automatically applied to your order if your shipping address is in one of the following states: CA, CO, CT, FL, GA, IL, KY, MD, MA, NV, NJ, NY, PA, TX, VA, VT, and WA.
Are gift cards refundable?
Sadly, they are not.
Can I use my gift card more than once?
Yes, provided there is a remaining balance on the card.
Can I check my balance on my gift card?
If you’d like to check your balance, please contact us at email@example.com. We’ll get you sorted right away.
Can I reload my gift card?
You cannot reload a gift card. If you use all of the gift card and there is a remaining balance, you will be prompted to make a payment for the remaining amount.